People other providers have exited
Behaviours of concern, substance use, a history nobody has documented. If the referral has been knocked back twice, it's worth sending here.
For coordinators
You’re talking to the people who do the shifts.
Care Awareness South Coast is founder led. That means a real answer on the call about whether a referral can be taken, and it means the person writing your updates is the person who was in the room.
1:1
Every shift, the same worker. No pool, no rotation.
The whole Shoalhaven
Nowra to Ulladulla, and south to Batemans Bay. Based at Narrawallee.
School hours
Roughly 9 to 3 today, with the team growing from here.
What we’re set up for
Send the ones that are hard to place.
That’s not a slogan. It’s where the current caseload came from, and it’s the work we’re best at.
Health complexity at home
Wound care, post-surgical support, chronic conditions where somebody needs to notice the change and act on it rather than log it.
Plans that need somebody to push
Housing applications, equipment funding, allied health that has been sitting unactioned. We'll chase it and tell you where it got to.
Households with a plan on both sides
An NDIS participant and an aged care package under one roof. One provider across both, so the family explains it once.
How a referral runs
Five steps, and the first answer comes inside a day.
- 01
Referral received
Send it through with the difficult parts included. We'd rather hear those first than find them in week three.
- 02
Contact within 24 hours
We contact the participant or the referrer within one business day, with a straight answer on capacity and fit.
- 03
Meet and greet
Everyone meets before anything is signed. The participant confirms it works for them, not just for the plan.
- 04
Support planning
A support plan built together, around what the person actually wants their week to look like.
- 05
Supports commence
Services begin, with the same worker each shift and updates that arrive without being chased.
Who can refer
- Support coordinators
- GPs
- Allied health professionals
- Hospitals and discharge planners
- Case managers
- Families, and people referring themselves
Response time
Within 24 hours.
Business days. If we’re mid-shift it goes to the answering machine, and we call back between clients rather than letting it sit.
A nurse was needed. The role had been advertised on a portal and left there. One phone call, and somebody was booked within two hours.
Communication
You won’t be chasing us.
- Notes and invoicing happen on a fixed day each week, not whenever there's a gap.
- Anything that changes a participant's risk, health or housing gets a call the same day.
- If an approval comes through, the family hears about it from us straight away.
- If capacity changes, you'll know before it becomes your problem.
Referrals
Got one that keeps bouncing?
Send it through with the difficult parts included. You'll get a yes or a no, and a reason either way.