Compassion
We read the room before we read the plan
Body language, tone, whether today is a talking day. We pick it up in the first five minutes and shape the shift around it rather than around what the paperwork says should happen.
The person you’ll actually get
Shanny Broad.
Shanny founded Care Awareness South Coast and still does the shifts. Ring us and you get somebody who does the work, not an intake team and not an account manager. That’s deliberate, and it stays that way as the team grows.
Photo slot
#005
Portrait of Shanny. Outdoors on the South Coast if possible, natural light, warm and direct to camera. This is the single most valuable photo on the site.
How she got here
Twenty years of care, and two businesses before this one.
Shanny started in aged care at a multi-skilled facility at Taren Point and put her hand up for every course that came through the door. She ended up with about two pages of qualifications, a traineeship, and then the supervisor’s job on the high care ward.
A hundred and forty-two residents. Two respite rooms. Sixteen people up, showered and in the dining room inside the hour, then medications. She trained the staff who did it with her.
From there into disability support, then a cleaning business and a fencing business, because she likes running her own show. She kept coming back to care. In 2022 she registered the name, and two and a half years ago she started taking her own clients on the South Coast.
Her qualifications made her an Enrolled Nurse in Queensland. In New South Wales the same paperwork makes her an AIN, with a very long list attached.
“I knew every single resident. I knew all their medications. I knew what they had for breakfast. I knew how they liked their socks put on.”
Also true
Three kids, aged fourteen, ten and four. Horse riding Monday, drums Tuesday, swimming Thursday. Work happens inside school hours, which is exactly why the roster is planned a year ahead.
Why the name
Two words, and both of them are the job.
Care
The obvious half. Turning up, doing the work, treating people like they matter, because they do.
Awareness
The half most providers skip. Reading the situation, noticing the shift in someone, and understanding how this particular person needs to be cared for today.
“You’ve got to be caring, and you’ve got to be aware of their situation and how they need to be cared for.”
Shanny, on where the name came from
How we work
Anyone can list values. Here’s what ours look like in a week.
Shanny wrote these down long before there was a website to put them on, along with the line the whole business runs on: we see the person before the service. Here is what each one actually looks like on a Tuesday.
Respect
Everyone meets before anything is signed
New people start with a meet and greet, not a service agreement. If it is not the right fit, or the support sits outside what we are qualified for, we say so on the day.
Integrity
If it needs chasing, we ring until it is booked
A nurse was needed once and the role had been sitting on a portal for weeks. One phone call, booked within two hours. That is the standard for anything anyone is waiting on.
Connection
Nobody gets moved along
Most of the people here had been through every other provider in town first. Not one of them has been handed back since, including the ones other services called too hard.
Empowerment
You hear it from us before you have to ask
Families should not find out about approved funding by accident, and coordinators should not have to chase a report. If we know something, you know it that day.
Why she does it
Because it works, and because they’re watching.
Shanny builds this business in front of three kids on purpose. She wants them to see what happens when someone decides on something and then puts the hours in.
“It doesn’t matter what situation you’re in or where you’ve come from. If you put your mind to something and you commit to it, you can make it happen.”
How we measure it
Success gets measured by the smiles we see, the goals achieved and the relationships built. Shanny wrote that down before the business had a single staff member, and it still decides what a good week looks like.
Say hello
Have a chat with her.
No pitch and no obligation. Describe what's going on and Shanny will tell you what she can do about it.