People other providers have exited
Behaviours of concern, substance use, a history nobody has documented. If the referral has been knocked back twice, it's worth sending here.
For referrers
You’re talking to the person who does the shifts.
Care Awareness South Coast is founder led. That means a real answer on the call about whether a referral can be taken, and it means the person writing your updates is the person who was in the room.
1:1
Familiar faces, planned a month ahead.
The whole Shoalhaven
Nowra to Ulladulla, and south to Batemans Bay. Based at Narrawallee.
Contact us anytime
Ring or email whenever suits. If we are on a shift it goes to the answering machine and we call back between shifts.
What we’re set up for
Send the ones that are hard to place.
That’s not a slogan. It’s where the current caseload came from, and it’s the work we’re best at.
Health complexity at home
Wound care, post-surgical support, chronic conditions where somebody needs to notice the change and act on it rather than log it.
Plans that need somebody to push
Housing applications, equipment funding, allied health that has been sitting unactioned. We'll chase it and tell you where it got to.
Households with a plan on both sides
An NDIS participant and Support at Home under one roof. One provider across both, so the family explains it once.
How a referral runs
Five steps, and the first answer comes inside a day.
- 01
Referral received
Send it through with the difficult parts included. We'd rather hear those first than find them in week three.
- 02
Contact within 24 hours
We contact the participant or the referrer within one business day, with a straight answer on capacity and fit.
- 03
Meet and greet
Everyone meets before anything is signed. The participant confirms it works for them, not just for the plan.
- 04
Support planning
A support plan built together, around what the person actually wants their week to look like.
- 05
Supports commence
Services begin, with familiar faces each shift and updates sent to you as things happen.
Who can refer
- Support coordinators
- GPs
- Allied health professionals
- Hospitals and discharge planners
- Case managers
- Families, and people referring themselves
Response time
Within 24 hours.
Business days. If we’re mid-shift it goes to the answering machine, and we call back between shifts rather than letting it sit.
A nurse was needed. The role had been advertised on a portal and left there. One phone call, and somebody was booked within two hours.
Communication
You won’t be chasing us.
- Notes and invoicing happen on a fixed day each week, not whenever there's a gap.
- Anything that changes a participant's risk, health or housing gets a call the same day.
- If an approval comes through, the family hears about it from us straight away.
- If capacity changes, you'll know before it becomes your problem.
Referrals
Send it through with the hard parts included.
You'll hear from us within one business day, with a straight answer on capacity and fit.