People Before PaperworkThe list of services is the same as everyone’s on the South Coast. What’s different is who we’ll take, what we’ll chase, and that one person covers the whole household. Three things we’re built for, and none of them show up on a service agreement.
Most of the people we support had been through every other provider in town first. Behaviours of concern, substance use, a history nobody had ever written down. If a referral has been handed back twice, that's the one to send here.
What that looks like
Not one of the people we support has been handed on since, including the ones other services called too hard.
Housing applications, replacement ID, equipment funding, the OT who was meant to come six weeks ago. None of it is billable and all of it decides how somebody actually lives. We chase it until it's done, and we tell you where it got to.
What that looks like
An ad for a nurse had sat on a portal for weeks. One phone call, and somebody was booked within two hours.
An NDIS plan on one side, Support at Home on the other, sometimes DVA as well. One provider, one week, one set of conversations with the family.
What that looks like
Families explain the household once. Nobody has to repeat the story to a second provider.
Shanny ran the high care ward of an aged care facility and knew every resident by name. That’s the standard she brought with her, and it’s the difference between support that fills a slot and support that changes what happens next. Care is the obvious half. Awareness is noticing the shift in someone and doing something about it today.
Everyone meets before anything is signed, and if it’s not the right fit we say so on the day.
Next step
Ring and describe what's going on. We'll tell you on the call whether we can help, and if we can't we'll usually know who can.